- Returns and Cancellation
- An order cannot be cancelled once it has been placed.
- Return Request will be accepted only in case the product(s) received by the buyer is/are in damaged condition.
- Buyer has to write to us at firstname.lastname@example.org within 48 hrs of receipt of the goods at his/her shipping address.
- Mention the Order no
- Reason to return
- Pictures of the damaged products.
- In-case of leakage, images/videos of the product will be required for further inspection.
- The products must be unused, untampered with and in the same condition they were delivered in.
- All products must be in their original packaging.
- All products must have a receipt or proof of purchase.
- Our team will then arrange for a reverse pick up
Minor Damages in Transit
- In a few cases, due to circumstances not in our control, the cans/bottles may get slightly dented during transit. Please be assured that minor dents do not affect the awesomeness of O'cean products. Incase of minor dents we don't offer returns.
- For major leakages, kindly refer to Returns and Cancellation
- The returned products will be inspected, and a notification will be sent to the buyer, confirming that we have received the products. Immediately after inspection, a second notification will be sent regarding the status of the refund.
- If the return is approved, we will initiate a refund to the buyer’s credit card (or original method of payment).
- The credit will be received within a certain amount of days, depending on the card issuer's policies.
- We don’t do Exchanges. Returns only.